Managing Unsatisfactory Performance

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Module 1	Getting started	+
Unit 1-1	Overall Objectives and Preparation
Unit 1-2	Unsatisfactory Performance - The Importance of Addressing this Issue
Unit 1-3	Test
Unit 1-4	Reflection
Module 2	Handling feed-back	+
Unit 2-1	Convincing - Not as Easy as it Sounds!
Unit 2-2	The Alternative Approach
Unit 2-3	From a Focus on the Past to a Focus on the Future
Unit 2-4	Past to Future Steps
Unit 2-5	The Overall Benefits
Unit 2-6	A New Paradigm - Empowering Leadership
Unit 2-7	Summary
Unit 2-8	Test 1
Unit 2-9	Test 2
Unit 2-10	Test 3
Unit 2-11	Test 4
Unit 2-12	Reflection
Module 3	Challenging assumptions	+
Unit 3-1	Introduction
Unit 3-2	Three Different Situations
Unit 3-3	Uncovering the Real Problems – KNOW
Unit 3-4	Uncovering the Real Problems - WANT
Unit 3-5	Uncovering the Real Problems - ABLE
Unit 3-6	To Wrap Up
Unit 3-7	A New Paradigm - Supportive Leadership
Unit 3-8	Summary
Unit 3-9	Test 1
Unit 3-10	Test 2
Unit 3-11	Reflection
Module 4	More than one way to address a problem	+
Unit 4-1	Introducing Different Scenarios
Unit 4-2	Approaches to Handling Unsatisfactory Performance
Unit 4-3	A New Paradigm - You are Only as Good and Effective as your Relationships
Unit 4-4	Summary
Unit 4-5	Test
Unit 4-6	Reflection
Module 5	The feelings conversation	-
Unit 5-1	Introduction
Unit 5-2	How to Deal with Emotions during a Meeting
Unit 5-3	A New Paradigm - Respecting the Other Person’s Vulnerability and not Hiding Yours
Unit 5-4	Summary
Unit 5-5	Test
Unit 5-6	Reflection
Module 6	The Manager’s Dilemma	+
Unit 6-1	Introduction
Unit 6-2	The Dilemma
Unit 6-3	Not an EITHER/OR Approach
Unit 6-4	Seeing the Whole Picture and Making Sense
Unit 6-5	A New Paradigm – The 2-Pillars Approach
Unit 6-6	Summary
Unit 6-7	Test 1
Unit 6-8	Test 2
Unit 6-9	Reflection
Module 7	Intermediate Assignments	+
Unit 7-1	Hold A Meeting
Unit 7-2	Describe your Experience
Unit 7-3	Get Feedback
Module 8	Structuring the Conversation	+
Unit 8-1	Introduction
Unit 8-2	The Process - Part 1
Unit 8-3	The Process - Part 2
Unit 8-4	The Process - Part 3
Unit 8-5	A New Paradigm - A Reliable Structure to deal with Unsatisfactory Performance Conversations
Unit 8-6	Summary
Unit 8-7	Test 1
Unit 8-8	Test 2
Unit 8-9	Reflection
Module 9	Bringing things to a Close	+
Unit 9-1	Introduction and Background
Unit 9-2	Remaining Focused when Challenged
Unit 9-3	Why it will Work Better
Unit 9-4	Steps for the Last Resort Meeting
Unit 9-5	A New Paradigm – The Manager’s Belief in the Person
Unit 9-6	Summary
Unit 9-7	Test 1
Unit 9-8	Reflection
Module 10	Bringing things to a Close - Finally	+
Unit 10-1	Introduction
Unit 10-2	The Reasons why it can Work
Unit 10-3	Steps for the Last Last Resort Meeting
Unit 10-4	A New Paradigm - Bringing Out the Best in People
Unit 10-5	Summary
Unit 10-6	Test 1
Unit 10-7	Reflection
Module 11	Final Assignments	+
Unit 11-1	Hold A Meeting
Unit 11-2	Describe Your Experience
Unit 11-3	Get Feedback
Unit 11-4	Self-Assessment of the 4 C’s
Unit 11-5	The End