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Handling Emotions
(MI-UP-004)
What if a person gets upset or angry?
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Module
1
Welcome
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Unit
1-1
Welcome
Unit
1-2
Objectives
Unit
1-3
Pre-Programme Questionnaire
Module
2
Getting Started
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Unit
2-1
Introduction
Unit
2-2
Reflection
Module
3
What To Do
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Unit
3-1
How to Deal with Emotions During a Meeting
Unit
3-2
Reflection
Module
4
A New Paradigm
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Unit
4-1
A New Paradigm - Respecting a Person’s Vulnerability
Unit
4-2
Reflection
Module
5
Final Review
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Unit
5-1
Summary
Unit
5-2
Test
Unit
5-3
Final Reflection
Unit
5-4
Application of Learnings
Unit
5-5
Self-Assessment of the 4 C’s
Unit
5-6
The End
Unit
5-7
Post-Programme Questionnaire
Unit
5-8
Your Next Step
